problems with spice-gold-direct.com

[weaselknot]

I recently spent a chunk of money on blends from spice-gold-direct.com. about $300. I've never had a problem with them before, but it's been about five weeks since my order made it to the NYC mail hub (in the states)... I'm pretty sure that customs would have notified me by now if I had been a naughty boy. More than likely my package has been lost. The problem is, the bastards at spice-gold-direct.com have refused to respond to my e-mails.. they responded to one e-mail I made a couple of weeks ago saying "we value you as a customer and would never want to disappoint you, we'll reship or reimburse you if it doesn't show up blah blah blah...(they figured it was held up in customs I guess)....

Has anybody else had a package not show up from these guys? Am I just being impatient, I mean, shit, how long does it really take? Most of the time I get whatever in 5-15 days, I'm going on forty here.

Anyone have success trying to get a reship or reimbursement from an overseas company? (talking to the U.S. people here) Didn't pay through pay-pal.. paid through spice-gold-direct's "super secure bullshit credit card thing"

just pissed i'm out 300 bucks.... could have spent that money elsewhere.

Frustrating to say the least.

[shatteredparadigm]

I recently spent a chunk of money on blends from spice-gold-direct.com. about $300. I've never had a problem with them before, but it's been about five weeks since my order made it to the NYC mail hub (in the states)... I'm pretty sure that customs would have notified me by now if I had been a naughty boy. More than likely my package has been lost. The problem is, the bastards at spice-gold-direct.com have refused to respond to my e-mails.. they responded to one e-mail I made a couple of weeks ago saying "we value you as a customer and would never want to disappoint you, we'll reship or reimburse you if it doesn't show up blah blah blah...(they figured it was held up in customs I guess)....

Has anybody else had a package not show up from these guys? Am I just being impatient, I mean, shit, how long does it really take? Most of the time I get whatever in 5-15 days, I'm going on forty here.

Anyone have success trying to get a reship or reimbursement from an overseas company? (talking to the U.S. people here) Didn't pay through pay-pal.. paid through spice-gold-direct's "super secure bullshit credit card thing"

just pissed i'm out 300 bucks.... could have spent that money elsewhere.

Frustrating to say the least.

I'd try calling your credit card and do it ASAP. I'm not sure what the timeline for a stop-payment and usually credit card companies don't offer it, but some do especially bank cards. Check with the bank, there's probably more that you can do than you think.

If all else fails you can try taking them to small claims court. Though if they are international I have no idea how that would work.

[shatteredparadigm]

Found you a little more info... Full government article found here:
http://www.bbb.org/us/article/4502

__________________________
So, just what do you do when you get a credit card bill but no merchandise? Get frustrated, to be sure.

But the error can be corrected. The Fair Credit Billing Act (FCBA) and the Mail or Telephone Order Merchandise Rule offer protections and procedures for consumers so they don't have to pay for merchandise they ordered but never received.

In addition, many credit card issuers have policies against merchants charging a credit card account before shipment. If you think a merchant charged your account prematurely, report it to the credit card issuer. Otherwise, the credit card issuer has no way to know that the merchant is not complying with its policies.

The Fair Credit Billing Act
To dispute a billing error on your credit card, you must:

Write to the credit card issuer at the address for "billing inquiries," not the address for sending your payments (the address for billing inquiries is often found on the back of your most recent monthly statement); include your name, address, account number and a description of the billing error. A sample letter is included on page 3.
Send your letter so that it reaches the credit card issuer within 60 days after the first bill containing the error was mailed to you.
Send your letter by certified mail, return receipt requested, so you have proof of what the credit card issuer received. Include copies (not originals) of sales slips or other documents that support your position. Keep a copy of your dispute letter.
It is important to send the letter to the correct company. In the case of Visa and MasterCard, you should send it to the bank that issued the card.
The credit card issuer must acknowledge your complaint in writing within 30 days after receiving it, unless the problem has already been resolved. And the credit card issuer must resolve the dispute within two billing cycles (but not more than 90 days) after receiving your letter.

[weaselknot]

thanks, man.. That helps a lot. I really appreciate it.